As most social media platforms, Facebook is crucial to our author work. It’s a way to get in touch with readers, to post our thoughts, to make a mark out there in the WWW.
What happens when that access is completely blocked? Worse, when there is no help given? You’re stuck.
Cue my story…
I have logged on to my fb account from various servers – at work, home, off my cellphone. At some point, Facebook must have bugged me to enter my phone number to recover the account if ever needed and I stupidly broke my own rule and gave them the number.
Recently, that number was changed. And for whatever reason my account was flagged as requiring a security code…. you guessed it: which was sent to my old phone number.
All it does is bring me to a useless FAQ page (see below). I have read most of those questions and answers, and no help.
Facebook’s advice: https://m.facebook.com/help/117450615006715?helpref=related
I tried searching for their contact… no luck. Because of course, why would a corporation like FB have a call centre, and actually make their number available to the masses? Waste of time.
I went on twitter and tweeted @Facebook AND @FB _HelpTeam
More research online brought more results of people having the same issue. https://m.facebook.com/help/community/question/?id=1375971305971089
Another common issue that seems to happen: https://www.google.ca/amp/digitalmediaglobe.com/my-facebook-account-temporarily-locked-how-to-unlock/amp/
It’s amazing in today’s world, this kind of stuff happens. After hours of researching I did find the following links promising a solution by filling in a magical form.
Problem is the steps all lead to a broken link. When I googled that same form, it asks you send in your IDs (drivers license, passport, etc).
So for the time being, I’m stuck unless I go and recreate a profile or a page for my author works.
Thanks for nothing, Facebook.